Hospitality Security
At Risk Resiliency, we deliver decades of global experience in hospitality security operations and organizational resilience.
Our solutions help hotels navigate increasingly complex risks while making their properties more appealing and marketable to guests.
By tailoring strategies to each client’s unique goals and operations, we create practical solutions that enhance guest trust, improve operational efficiency, and unlock measurable value.
‘Keep Travel Safe,’ is the go-to newsletter and resource center for hospitality and travel risk management professionals.
For hotel companies, we can create a bespoke version to help you make sure your distributed teams are getting world-class articles aligned with your corporate programs.
Intelligence-Led, Threat-Based Programs
With over 50 years of combined experience, including at the highest levels of global hotel groups, our consultants bring unmatched expertise to help you address an evolving spectrum of threats. We understand how security can integrate into the business of hotel operations. From independent hotels to global brands, we provide bespoke support no matter where you sit in the matrix.
Holistic Resiliency Program Development
We start with you! Whether you’re building from the ground up or aligning with industry best practices, we can help you:
- Develop comprehensive programs based on operational best practices, guiding teams seamlessly from prevention to response and recovery.
- Provide support materials, including site resiliency plans, leadership action plans, badge cards, posters, digital campaigns, and Employee Emergency Action Plans.
Hospitality Security for Non-Security Professionals
Most hotels don’t have security expertise in-house. That doesn’t change guest expectations! We offer:
- Customized and site-specific threat indicator awareness training.
- Evacuation planning guidance and drill facilitation.
- Workplace risk mitigation strategies.
- Role-specific response to indicators, threats, and incidents.
Strategic Security and Loss Prevention
Our programs integrate smoothly into daily operations, enhancing security without disrupting service. Services include:
- Security risk assessments.
- Threat awareness and management.
- Counterterrorism programs.
- Cybercrime awareness and prevention.
- Workplace violence prevention programs.
- Human-trafficking recognition training.
- Major event security planning.
- Vulnerability assessments and risk mitigation.
- Facility management system reviews.
- Post-assessment action plans and implementation support.
Security and Incident Response Program Development and Training
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- Security training program review and design for all levels of the business.
- Review established Incident Response documentation, training, and testing.
- Provision of a comprehensive Management Action Plan to facilitate continuous improvement activities.
- Response exercise design and facilitation.
Security and Resilience Education and Support Sessions
- Subject matter expertise for workshops, seminars, and partnering events.
- Entertaining and educational keynotes for Board, client, or staff events.
Crisis Management Training and Testing
We know that crises will happen. The time to begin planning is now!
- Design and implementation of Crisis Management programs based on ‘Prevent, Prepare, Respond & Recover’ methodologies.
- Audits of existing programs and plans with recommendations for improvement.
- Development and delivery of Crisis Management Team training, exercises, and testing.
Strategic Tourism Security Advice and Support
We bring Hotels, DMOs, and Corporate Travel Providers together to partner on initiatives that make travel safer for everyone.
- Advice in support of governmental tourism protection initiatives, frameworks, and projects.
- Travel risk management and counterterrorism initiatives.
- Security risk assessment, threat intelligence, and management.
Security Design
Understanding hotel operations is key to designing security that enhances services rather than hinders them. We:
- Support new facility developments with security-focused design.
- Conduct cost-effective security assessments for new projects.
- Provide design advice and plan reviews.
- Liaise with suppliers and conduct pre-opening inspections.