Good people who care about what they do are the backbone of any business.
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- Meta/Facebook Data Centers: Crisis Management Planning
- Meta/Facebook: Crisis Management and Business Continuity Planning and Program Design
- Whirlpool Corporation: Critical Action Team Plan Design, Executive Team Tabletop Exercise Program
- Ross Stores: Buying Office Emergency Response, Emergency Management and Workplace Violence Prevention, Data Center Crisis Management Planning, Distribution Center Emergency Response and Crisis Management Programs
- Slack Technologies: Global Resiliency Program
- Kohl’s: Crisis Management and Business Continuity Program Design
- Hyatt Hotels: Security Protocols and Crisis Management Programs
- Chick-fil-A: Crisis Management and Emergency Management Planning
- University of Notre Dame: Crisis Management Program Documentation
- Hudson’s Bay: Resiliency Planning and Program Design
- Amazon Global Security: Workplace Violence Management
- Amazon Global Security: Investigations Guidance
- Colgate: Business Continuity Scalable Plan Design for Manufacturing Facilities
- Delta Air Lines: Incident Assessment
- Gusto: Security Program Roadmapping, Organizational Resilience Program Design, Workplace Violence Threat Assessment Program
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- Amazon: Rapid Hazard and Damage Assessment protocol, training and program deployment during incidents
- Amazon: Phased Incident recovery protocol and training for WW-Operations
- Meta: Americas Region COVID-19 site closure and return to office protocol development and incident management support
- DC Water: First Utility to receive certification from the Emergency Management Accreditation Program
- DC Water: Water Sector incident development team for cross sector injects. National Level Exercise 2012
- DC Water: Chair – Water Sector Coordinating Council
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- 10X Genomics: Workplace Violence Threat Assessment Group Program
- Amazon: Global Security Threat Response Program; Investigations Guide
- Hudson’s Bay/Saks Fifth Avenue: Resiliency Planning and Program Design
- Facebook/Meta: Data Center Security Protocols; Emergency Response; Crisis Management
- Gusto: Organizational Resilience Roadmap, WPV TAG Program, Site Incident Response, Physical Security Roadmap and Program Implementation
- LinkedIn: Ransomware Attack Tabletop Exercise Program
- Price Chopper: Active Shooter Plan and exercises
- Slack Technologies: Global Resiliency Program; Business Continuity Program; Security Standards and Protocols
- University of Notre Dame: Site Crisis Management Guide
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Founder
Michelle Newcome excels in designing highly effective and comprehensive resiliency programs for complex facilities. With decades of experience, Michelle brings an unmatched level of expertise to Risk Resiliency’s clients.
From store level emergency to central security operations center response guides to crisis management, Michelle’s plans are designed to be truly usable and scalable across global organizations. Michelle also specializes in the use of new technology throughout the planning process.
In addition to resiliency plans and programs, Michelle also designs and conducts tabletop exercises to train and test teams on response. She’s conducted over 150 exercises for diverse teams that include corporate executives, Information Technology/DR Activation, security, and site-based complex facility teams. Michelle’s exercises are conducted using scenarios developed based on actual risks.
Some of the project teams that Michelle Newcome has led and been a part of include:
Managing Director
Jonathan Reeves is a decisive and collaborative crisis management leader with a focus on the tech sector and utility crisis management. He has 17 years of experience writing response and recovery plans, fostering partnerships, and developing training, and exercise programs to help organizations respond more effectively to minimize impacts to their customers and the community. He has real-world experience developing strategic direction and roadmaps for organizations to be prepared, equipped, and trained to respond to, and recover from, the impacts of disasters on their business. During his career he has led the response to many emergencies (Hurricane Sandy, Navy Yard Shooting, COVID Lockdown and return to operations at Facebook, 1Msqft Warehouse fires, Edwardsville Tornado), and has demonstrated the ability to identify hazards, monitor the situation during emergencies to look for opportunities to improve the response by developing detailed status reports and document lessons learned.
Jonathan supports Risk Resiliency’s clients with overall consulting in all areas of organizational resilience with a special focus on incident management and the utility sector.
Some of the project teams that Jonathan Reeves has led and been a part of include:
Senior Director
Formerly Vice President Corporate Safety and Security, Paul Moxness had a 31-year career with Radisson Hotel Group. His work took him to over 60 countries in Europe, Middle East, Africa, and Asia. He oversaw development of corporate and operational training programs including Crisis Management, Travel Safety, Challenging Environment Pre-deployments, and General Manager Certification.
Paul led the development of a threat- and risk-based formula for safety and security that could be applied at any hotel in any location, regardless of size, internal organization or brand affiliation and a self-assessment system to support hotels in the strategic follow-up of their preparedness. His efforts were rewarded with a Carlson Fellow, the highest individual honor the company gave for leadership, dedication, and results. His security industry peers selected him the IFSEC #1 Global Influencer.
His collaboration with government and non-government organizations includes contributing to the Global Counter Terrorism Forum Antalya Memorandum on protection of soft targets, the OSAC white paper on best practices for crisis management and evacuation as well as representing the European hotel industry organization in the Operator’s Forum of the EU Action Plan for Improved Protection of Public Spaces. In June 2019, he addressed the UN Security Council Counter Terrorism Committee on local engagement and public private partnership for protection of soft targets.
Paul produces an active Substack newsletter (https://alwayscare.substack.com/) sharing authentic stories from 30-years of hotel, hospitality, and customer service experience around the world and lessons learned at the “University of Life”.
And he’s also an author and lecturer on topics related to AI in the service industry. Paul’s book, Spin the Bottle Service, written with his wife Kirsten Moxness, was published by How2Conquer.
Senior Director
Robert Ashington Pickett graduated in modern languages and pursued post-grad MBA studies in London, leading to initial employment as a management consultant in process engineering based in Sweden. Following reserve service in the British Army, Robert was invited to apply for the UK Foreign Service and spent over 25 years in UK government service, where he specialized in national security, intelligence and stabilization operations. Much of this time was spent overseas in high risk and conflict environments, including Sierra Leone and Afghanistan.
Robert is also an expert in resolving kidnap, extortion and hijack incidents and spent five years within a leading global response unit, with frequent deployments in connection with Somali and West African piracy, as well as complex politically motivated kidnap cases in Latin America, Africa and Asia.
He became an early practitioner of cyber threat intelligence and OSINT and has an extensive background in a threat advisory role for InterContinental Hotels Group and Control Risks Group.
Alongside his work for Risk Resiliency, Robert is chairman of the Loyalty Security Association fraud intelligence group and advises on the next generation of cyber intelligence tools for application within government agencies.
Robert advises Risk Resiliency clients on cyber crime management, fraud prevention/investigation and capacity building.
Senior Director
David Langhorn focuses on delivering imaginative and effective services combining his extensive military and commercial experiences.
Serving as a British Army Intelligence and Counter-Intelligence Officer for 27 years, David filled a range of roles, including specialist intelligence deployments to Northern Ireland, Bosnia, Afghanistan, and Iraq. He held several senior training positions delivering a range of specialist intelligence, intelligence, and counter- intelligence training programs. He was awarded an MBE in 2008.
David joined InterContinental Hotels Group in 2008 as the Director of Global Threats, responsible for designing, implementing, and operating a Global Protective Intelligence program to identify and manage threats to the organization’s hotels, guests, visitors, employees, corporate infrastructure, and reputation. He worked closely with a wide range of public security and intelligence agencies. Promoted to Chief Security Officer in 2011, David designed and delivered global security and resiliency programs and training for 5,000 hotels and 15 business support offices in over 100 countries. Specifically, he was responsible for Threat Intelligence, Cyber Crime Intelligence, Security Risk Management Systems & Performance Management, Crisis Management, Fraud Risk Management, Security Investigations, Travel Risk Management, and Security Marketing.
David is a natural problem solver who enjoys working in dynamic and challenging environments; he is comfortable with uncertainty. He has a track record of capability development, implementation, and operation.
Senior Consultant
Sadie Simons brings a broad range of experience refined through years spent within agency and corporate environments, providing consulting, technical writing and design, and support of functions essential to business resiliency and success.
For the past decade, she has focused on providing resiliency program support for complex organizations, including emergency response, crisis management, and business continuity planning and exercises.
Sadie develops materials that equip businesses with the knowledge and resources they rely on when decisions are literally life and death.
For Risk Resiliency’s clients, Sadie provides thought-provoking and challenging tabletop exercises and functional drill scenarios and materials, as well as beautifully-designed plans and documentation.
Some of the project teams that Sadie Simons has led and been a part of include:
Technical Writer
Chase Blasius is an experienced professional in written communication. Her journey began in the dynamic field of journalism, where she honed her skills in researching, writing, and editing to deliver compelling and accurate stories.
With a passion for precision and an innate attention to detail, Chase seamlessly transitioned into the role of a proofreader. Armed with a deep understanding of language nuances and grammatical intricacies, she has become a meticulous guardian of written content. Her commitment to perfection has earned her a reputation for enhancing the clarity and coherence of diverse documents.
Chase’s educational background, combining journalism and criminal justice, uniquely positions her as a technical writer with a broad perspective. This combination of disciplines allows her to approach complex topics with both analytical acumen and a commitment to accuracy. Her ability to distill intricate information into clear, comprehensible language sets her apart in the realm of technical writing.